Effective Date: July 11, 2026

At Fluff N Fold, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, schedule services, or interact with our business.

Information We Collect

We may collect the following information:

Personal Information

Name

Phone number

Email address

Home or business address

Billing and payment information

Pickup and delivery instructions

Account Information

If you create an account with Fluff N Fold, we may collect:

Username

Password (stored securely by our service providers)

Order history

Service preferences

Website Usage Information

When you visit our website, we may automatically collect:

IP address

Browser type

Device information

Pages visited

Time spent on our website

Cookies and similar technologies

How We Use Your Information

We use your information to:

Schedule and complete laundry services

Process payments

Communicate regarding pickups, deliveries, and orders

Provide customer support

Improve our services and website

Send promotional emails or special offers (you may opt out at any time)

Prevent fraud and protect our business

Comply with legal obligations

Payment Information

Payments are processed through secure third-party payment providers. Fluff N Fold does not store complete credit or debit card information on our servers.

Our website may use cookies to improve your browsing experience, remember preferences, analyze website traffic, and support marketing efforts.

You may disable cookies through your browser settings, although some features of our website may not function properly.

Sharing Your Information

We do not sell your personal information.

We may share information only with:

Payment processors

Delivery or logistics partners assisting with your service

Website hosting providers

Software providers that help operate our business

Government authorities when required by law

These partners are only permitted to use your information to perform services on our behalf.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your data, no method of electronic transmission or storage is completely secure.

Marketing Communications

If you subscribe to receive updates, promotions, or offers, you may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Your Privacy Rights

Depending on where you live, you may have the right to:

Request access to your personal information

Correct inaccurate information

Request deletion of your personal information

Withdraw consent where applicable

Opt out of certain marketing communications

To exercise these rights, please contact us using the information below.

Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Fluff N Fold

Email: [Your Email Address]

Phone: [Your Phone Number]

Address: [Business Address]

Website: [Your Website URL]